All of our most common questions answered. Still have a question? Reach out!
What’s the current turnaround time?
For rings with gemstones: 3 weeks plus shipping
For rings without gemstones: 2 weeks plus shipping
Since we are not able to keep all sizes and colors of each ring design in stock, rings are made-to-order, hence the 2 to 3 week lead time before shipping - shipping rings on time is one of our highest priorities!
Can you make a custom ring for me?
We can often alter one of our existing designs to fit with a different size, shape, colour, or species of gemstone. For rings worn everyday, the best gemstones (whether natural or lab-created) are: diamonds, moissanite, sapphires, and rubies. These are the hardest gems and are not susceptible to scratching. Please feel free to contact us with your request.
Can I see your rings in person?
Unfortunately, we do not have a public showroom, just a private studio. If you have questions, reach out to email@example.com as we often will have information that can help. We can also send scale images of rings that can help with your choice.
Can I match a wedding band to one of your engagement rings?
Because the shanks of our engagement rings are straight and our settings sit on top of the shanks, our engagement rings will fit closely to many available wedding bands, so feel free to “mix and match.” We also offer several wedding bands that will fit with our engagement rings in theme and shape.
To help you in your decision, feel free to contact us and we can send you a photo or a properly proportioned rendering of a specific wedding band and engagement ring together.
How do I place and pay for my order?
Orders can be placed directly through this website by adding an item to your cart and following the check out steps. Pieces are made-to-order upon receipt of payment. Payment can be made with Visa, Mastercard, American Express, Discover card, Diners Club Card, or Paypal. GST and HST applies to orders within Canada and will be processed upon check out. Duty and customs apply if you are located in the US or Internationally.
Do your gemstones come with certificates?
Gemstones of 0.30 carats and greater come with certificates as follows:
- Lab Grown Diamonds and Natural Diamonds: IGI (International Gemological Institute), GIA (Gemological Institute of America), or DF (Diamonds Factory) certificate and grading report.
- Charles and Colvard Moissanite: A certificate of authenticity and limited lifetime warranty issued by Charles and Colvard. Gemstone comes with a unique ID and may be registered with Charles and Colvard.
- Neo Prime Moissanite: A certificate of authenticity and limited lifetime warranty issued by the creators of Neo Prime Moissanite. Gemstone comes with a unique ID and may be registered.