Warranty
Our Guarantee:
We take great care to produce defect-free castings, to precisely finish them and then quality check and carefully set the gemstones in our rings. We warranty all of our jewelry against manufacturing defects for 1 year. Your jewelry will be repaired or replaced at our expense( does not include shipping).
Additional warranties applicable to gemstones:
Neo Moissanite Lab Created Gemstones
Limited Lifetime Warranty against defects in Neo Moissanite gemstone material and workmanship. In the unlikely event the optical properties of brilliance and fire alter in a Neo Moissanite Gemstone, return your jewelry to us and we will repair or replace the gemstone at our option. Shipping cost and gemstone setting charge not included. Not covered: chipping, breaking, scratching, abrasions or damage as a result of abuse or misuse. Not covered: loss or theft of your gem(s). A warranty card issued by the creators of Neo Moissanite accompanies jewelry set with Neo Moissanite gemstones.
Chatham Lab Created Sapphire Gemstones
Lifetime warranty against chipping or breaking under ordinary circumstances. Return your jewelry to us and we will have Chatham repair or replace the gemstone at their option. Shipping cost and gemstone setting charge not included. Not covered: chipping, breaking, scratching, abrasions or damage as a result of abuse or misuse. Not covered: loss or theft of your gem(s). A warranty card issued by Chatham accompanies jewelry set with Chatham sapphires.
What is not covered:
We do not provide coverage for wear and tear, accidents, negligence and theft. Specific examples of loss and damage not covered include:
- Worn or misshapen band due to wear
- Bent settings due to accident
- Cracked or chipped gemstones due to accident
- Damage and discoloration to gems due to contact with chemicals, cleaners, lotions, etc. (diamonds and moissanite are highly resistant to damage from chemicals, keep sapphires from contact with borax)
- Prongs loosened by snagging on something
- Loss of gemstone due to worn down prongs (prongs can be retipped by a jeweler to prevent this).
Proper care and cleaning by you, and occasional inspection and prong maintenance by a jeweler can restore your ring and keep gems held firmly in place.
Most home or renter’s insurance policies cover loss and theft of jewelry (there may be a deductible). We recommend checking with your insurer to make sure your coverage limit is high enough to cover all of the jewelry you own. If not, the coverage limit can usually be increased, or a separate rider added to your policy.